退款政策

Return & Refund Policy

Thank you for shopping at onesilkthread.com. Our Suzhou‑embroidered pieces are hand‑crafted artisan goods.

Eligibility for Returns
‑ Due to the handmade, custom‑artisan nature of our silk embroidery jewelry, we DO NOT accept returns or exchanges for change‑of‑mind.
‑ Returns are ONLY accepted if the item arrives damaged, defective, or significantly different from product description. You must provide clear photo/video evidence within 7 calendar days of package delivery.

What To Do If Your Item Is Damaged
Please contact our support at support@onesilkthread.com, attach photos of the outer package and damaged goods. We will assess your case and offer replacement or partial / full refund at our discretion. Please do not send items back without contacting us first. We will provide instructions and a return address.

Refund Process
‑ Approved refunds will be issued to your original payment method. Please allow 5‑10 business days for funds to reflect on your account, subject to payment‑provider processing speed.
‑ Return shipping cost for damage‑related claims will be covered by us.
-Customer‑initiated non‑defect return shipping is not covered.

Exclusions
‑ Custom‑made / personalized embroidery orders are final sale. No return, no cancellation once production has started.
‑ We do not accept returns simply because delivery took longer than estimated shipping time (customs delays are out of our control).

Cancellation
Orders can be cancelled only before we begin processing & production. Once production / shipment starts, cancellation is no longer available.