Jewellery (ONE Wear)
We want you to love your purchase. Jewellery may be returned within 30 days of delivery if it is unused, unworn and in its original packaging. Please contact us first for a return address.
Once we receive the item and verify its condition, we will issue a refund to the original payment method (PayPal, Oceanpayment or Payoneer) within 5–10 business days. Return shipping costs are the buyer's responsibility unless the item arrived damaged or incorrect.
Custom Portraits (ONE Keep)
Because every ONE Keep portrait is hand-stitched to order from your photograph, custom commissions are final sale and cannot be returned or exchanged, except in the case of damage or a defect in workmanship.
If your framed portrait arrives damaged, please email photos within 7 days of delivery and we will repair or replace it at no cost to you.
If you have any questions, contact us at jinglee160@gmail.com.